freshdesk-support

I started using Freshdesk, because of the SSO integration with Wordpress! In 2020 it is not possible, no update!!! Such a big Company should deal with a plugin like this.

Firstly - I see a lot of businesses use freshdesk. It seems very easy to use. However you can not get your SECRET KEY from Freshworks as of DEC 1 , 2019 The embarassing part from Freshdesk is, they describe how to get the secret key from their website described on their documentation from November 2019 and then disabled the key pretty dumb. Wordpress integration is a clear way for Freshdek to get more business but they disabled the ability for it to integrate. any by the way, their product support is marginal at best. took them two weeks to reply to me to tell me they disabled the SSO secret key. dumb.

When I consider the fact that this plugin has not been updated for over 2 years I should have followed that warning. This looks like a great plan and deal on the surface but once they get ahold of you, they try to upsale you into a much bigger subscription you could ever need. Worse, I got tickets from customers, but because of faulty Single Sign On (SSO), I could not get them because each time I signed on I was redirected to a 404 on my own site. I went back and forth with the support people, Aswin George US, and Hariharan Bharathwaj and there responses were extremely general, to the point of being submissive, while the information they provided in their short responses demonstrated that they did not fully understand the problem. So I now must deal with negative responses from customers I could not answer because I never had access to their email/ticket submissions! I am ripping the plugin out and not looking back. What a waste of time.

I'm really pleased with the SSO integration. The pop up widget didn't work but may be a theme or plugin incompatibility, but I don't want that function anyway.