nanosupport

Beskrivning

Detta tillägg är inaktiverat sedan 24 mars 2025 och är inte längre tillgängligt för nedladdning. Denna stängning är tillfällig, i väntan på en full granskning.

Recensioner

22 maj 2020 1 svar
Very light, comfortable module for the basic site. Thanx to developers!
5 juni 2019 1 svar
i’ve resolved my question very fast. Good and useful plugin
8 september 2018 1 svar
I have been looking for a help desk system for sometime and finally came across Nanosupport. This is perfect with all the features I needed, including email! The Knowledgebase also replaced another plugin I was using and this one is also a great feature. Keep up the great work!
16 april 2017 3 svar
I was split between 2 and 3 stars … This plugin features works great but its missing some of the basic things what any helpdesk software/plugin should have: – missing visual editor for replies, both client and staff – option to turn on/off visual editor separately for client/staff – option to upload files, limit what type of files, limit upload for client/staff and if ever implemented it would be great to use separate folder (e.g. outside uploads folder) – add or remove ticket priority options (e.g. remove ”critical” or add ”apocalypse”) – option for SLA, e.g. low priority 24h, critical 2h, etc… – add different types of clients and limit their options, e.g ”normal” client cant set priority higher than medium, VIP client can set anything… or even better – have an option to add additional (custom) type of clients on top of ”normal” one with options to enable/disable – separate role for staff – simpler builder for tickets so we can organize in what order stuff should be and add/remove what the client can see, e.g. set priority before subject or add checkbox/dropdown list – to put it simple the ”builder” should just enable/disable segments and move them up/down like we can organize menu or widgets – set time limit for clients to answer or the ticket will autom. close Good to have but not dealbreaker: – fetching emails – working hours / working hours based on ticket priority, e.g. critical 24/7, low 8am-4pm, etc – expand client/user pages so we can add additional info like company, address, phone… and enable/disable what info they can edit – option to block clients/users to see WP backend and if blocked to limit to their tickets and info only Implement this and start selling your plugin and if you dont set rip-off price i would buy it for sure. Asking all this for free would be unrealistic so i do not expect to have all this features for free. What suggestions you think are good, what you could be able to implement, what price… its your call.
6 mars 2017 3 svar
I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn’t work properly. This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this. So I am now searching further… P.S. Also it takes away my sidebars. P.S. But it is on the right way ;o) and its not clunky like many others
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