Title: Ruby Help Desk
Author: Waseem Senjer
Published: <strong>26 maj 2017</strong>
Last modified: 5 april 2023

---

Sök tillägg

![](https://ps.w.org/ruby-help-desk/assets/banner-772x250.png?rev=1665620)

Det här tillägget **har inte testats med någon av de 3 senaste huvudversionerna 
av WordPress**. Det kanske inte längre underhålls och kan ha kompatibilitetsproblem
när det används tillsammans med nyare versioner av WordPress.

![](https://ps.w.org/ruby-help-desk/assets/icon-128x128.png?rev=1665617)

# Ruby Help Desk

 Av [Waseem Senjer](https://profiles.wordpress.org/waseem_senjer/)

[Ladda ner](https://downloads.wordpress.org/plugin/ruby-help-desk.zip)

 * [Detaljer](https://sv.wordpress.org/plugins/ruby-help-desk/#description)
 * [Recensioner](https://sv.wordpress.org/plugins/ruby-help-desk/#reviews)
 *  [Installation](https://sv.wordpress.org/plugins/ruby-help-desk/#installation)
 * [Utveckling](https://sv.wordpress.org/plugins/ruby-help-desk/#developers)

 [Support](https://wordpress.org/support/plugin/ruby-help-desk/)

## Beskrivning

Ruby Help Desk is a WordPress plugin which works as a customer support platform.
The plugin includes many features such as Frontend submissions, ticket attachments,
Knowledgebase, and statistics.

## Skärmdumpar

[⌊Front site single ticket view.⌉⌊Front site single ticket view.⌉[

Front site single ticket view.

[⌊Front site ‘My Tickets’ page, where customers can view their tickets history,⌉⌊
Front site ‘My Tickets’ page, where customers can view their tickets history,⌉[

Front site ‘My Tickets’ page, where customers can view their tickets history,

[⌊‘Submit Ticket’ page where customers can send their tickets to the support team⌉⌊‘
Submit Ticket’ page where customers can send their tickets to the support team⌉[

‘Submit Ticket’ page where customers can send their tickets to the support team

[⌊The Admin dashboard widget with the Help Desk statistics and recent tickets list.⌉⌊
The Admin dashboard widget with the Help Desk statistics and recent tickets list
.⌉[

The Admin dashboard widget with the Help Desk statistics and recent tickets list.

[⌊Managing tickets in the dashboard.⌉⌊Managing tickets in the dashboard.⌉[

Managing tickets in the dashboard.

[⌊Managing tickets statuses in the dashboard with the ability to assign a different
color for each status.⌉⌊Managing tickets statuses in the dashboard with the ability
to assign a different color for each status.⌉[

Managing tickets statuses in the dashboard with the ability to assign a different
color for each status.

[⌊Custom Fields builder for the Submit Ticket page.⌉⌊Custom Fields builder for the
Submit Ticket page.⌉[

Custom Fields builder for the Submit Ticket page.

## Installation

#### Using The WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Search for `Ruby Help Desk`
 3. Click `Install Now`
 4. Activate the plugin on the Plugin dashboard

#### Uploading in WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Navigate to the `Upload` area
 3. Select `ruby-help-desk.zip` from your computer
 4. Click ’Install Now’
 5. Activate the plugin in the Plugin dashboard

#### Using FTP

 1. Download `ruby-help-desk.zip`
 2. Extract the `ruby-help-desk` directory to your computer
 3. Upload the `ruby-help-desk` directory to the `/wp-content/plugins/` directory
 4. Activate the plugin in the Plugin dashboard

## Vanliga frågor

### How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby 
Desk’, also you will find the same item at the admin bar on top of the dashboard.

## Recensioner

Detta tillägg har inga recensioner.

## Bidragsgivare och utvecklare

”Ruby Help Desk” är programvara med öppen källkod. Följande personer har bidragit
till detta tillägg.

Bidragande personer

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

[Översätt ”Ruby Help Desk” till ditt språk.](https://translate.wordpress.org/projects/wp-plugins/ruby-help-desk)

### Intresserad av programutveckling?

[Läs programkoden](https://plugins.trac.wordpress.org/browser/ruby-help-desk/), 
kika på [SVN-filförvaret](https://plugins.svn.wordpress.org/ruby-help-desk/) eller
prenumerera på [utvecklarloggen](https://plugins.trac.wordpress.org/log/ruby-help-desk/)
via [RSS](https://plugins.trac.wordpress.org/log/ruby-help-desk/?limit=100&mode=stop_on_copy&format=rss).

## Ändringslogg

#### 1.3.4

 * Fixed: checking the correct user ID when checking the owner of the ticket.

#### 1.3.3

 * Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

#### 1.3.2

 * Fixed: Adding reply templates to Text area field

#### 1.3.1

 * Added: Many actions and filters in order to ease the extending of the plugin.
 * Fixed: Close button shows even if the ticket is closed already

#### 1.3.0

 * Added: replies templates to pre-create ready templates for common issues in the
   tickets.

#### 1.2.0

 * Added: Custom Fields for the Submit Ticket page.
 * Fixed: Assigning new tickets status.

#### 1.1.0

 * Added: Importing WooCommerce products.
 * Added: Importing Easy Digital Downloads products.
 * Fixed: CSS aligning of the dashboard widget.
 * Fixed: Settings default values seeding.

#### 1.0.0

 * Initial release.

## Meta

 *  Version **1.3.4**
 *  Senast uppdaterat **3 år sedan**
 *  Aktiva installationer **Färre än 10**
 *  WordPress-version ** 3.0.1 eller senare **
 *  Testat upp till **6.2.9**
 *  Språk
 * [English (US)](https://wordpress.org/plugins/ruby-help-desk/)
 * Etiketter
 * [admin](https://sv.wordpress.org/plugins/tags/admin/)[helpdesk](https://sv.wordpress.org/plugins/tags/helpdesk/)
 *  [Avancerad vy](https://sv.wordpress.org/plugins/ruby-help-desk/advanced/)

## Betyg

Än så länge har inga recensioner skickats in.

[Your review](https://wordpress.org/support/plugin/ruby-help-desk/reviews/#new-post)

[Se alla recensioner](https://wordpress.org/support/plugin/ruby-help-desk/reviews/)

## Bidragande personer

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

## Support

Har du något att säga? Behöver du hjälp?

 [Visa supportforum](https://wordpress.org/support/plugin/ruby-help-desk/)

## Donera

Skulle du vilja bidra till utvecklingen av detta tillägg?

 [ Donera till det här tillägget ](https://wpruby.com)