Our live chat solution is designed for those who want to use Slack or Microsoft Teams for chatting with website visitors.
By using SignalZen platform you can also integrate Email channel.
- Slack Integration – talk to your visitors directly from Slack.
- Microsoft Teams Integration – talk to your visitors directly from Microsoft Teams.
- Prerequisites form builder – build any kind of form via our UI to show for your visitors before they enter the chat.
- Saved replies – Reply faster with pre-defined messages list.
- No ads – we will never show any third party paid content to your users.
- Mobile friendly – mobile friendly interface for both chat users and operators.
- Files transfer – site visitors and chat operators can securely exchange files in real time.
- Emojis – all chat participants can express themselves with emojis 🙂
- Auto invitations – define how and when you want to invite the visitors of your website to a chat session.
- Participant status – see when operators or visitors are online.
- Customized widget text and colours – define what static text your visitors see in the live chat widget (for translations too).
- Offline notifications – operators and visitors are optionally notified about new messages by email, when offline.
- Unlimited operators – scale your customer service team without additional cost.
- API – use our RESTful API to retrieve existing live chat visitors and full conversations.
This section describes how to install the plugin and get it working.
- Upload the plugin files to the
/wp-content/plugins/signalzendirectory, or install the plugin through the WordPress plugins screen directly.
- Activate the plugin through the ’Plugins’ screen in WordPress
- Use the Settings->SignalZen screen to configure the plugin
What is SignalZen?
We are a Customer Support software as service provider that focuses on working with clients who want to provide Customer Support by using Slack and Microsoft Teams. We provide websites with a Live Chat widget and mailbox. All the traffic that goes through these channels is forwarded to your Slack or MS Teams workspace so that your team could work with them directly from Slack or MS Teams.
What is Slack Integration?
Slack is a cloud-based instant messaging platform. You can install this app on your mobile, and integrate it with SignalZen. When a visitor is trying to chat with you, your mobile Slack will alert you. Then you can chat with your site visitors from Slack.
What is Microsoft Teams integration?
MS Teams is a cloud-based instant messaging platform just like Slack. You can install this app on your mobile, and integrate it with SignalZen. After the integration, you and your teammates can start chatting with website visitors directly through the MS Teams.
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