LiveChat – WP live chat plugin for WordPress

Beskrivning

WordPress Chat Plugin

Use the WordPress Live Chat Plugin by LiveChat to add live chat support to your WordPress website quickly and effortlessly. Provide instant communication with on-site visitors and customers and enable a prompt resolution to their questions or concerns.

Increase your sales and build stronger customer relationships with a fully functional WordPress live chat plugin.

Feature-Rich WordPress Live Chat Plugin

LiveChat comes with a comprehensive set of features, including proactive chat invitations that allow agents to send personalized messages automatically. Trigger the invitations when a visitor meets predefined criteria, e.g. the number of visited pages or time spent on the website.

Make customer service more efficient. Hold multiple chat sessions at the same time, send canned responses to frequently asked questions, tag your chats, and send files to customers through the chat widget.

LiveChat comes with a built-in ticketing system to provide customer support 24/7. Collect the tickets with messages that customers leave when you’re away and answer them when you’re back online. The ticketing system will also help you manage and track the cases that are more time-consuming to solve and require more than a single chat.

Live Chat for WordPress website

One of the key things about LiveChat – WP live chat plugin for WordPress is that it is designed to work with any WordPress site builder – Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.

In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.

Want to communicate with shoppers while they’re browsing your WordPress store? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.

Easy to Customize and Extend

From email marketing to social media, LiveChat integrates seamlessly with a range of popular third-party apps and services. These include Zendesk, Freshdesk, HubSpot CRM, Salesforce, Constant Contact, Mailchimp, and social media platforms like Facebook or Twitter.

Live chat benefits

  • Solve customers’ problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel.

  • Increase sales and conversions. Simplify the buying process by answering your customers’ questions in real-time.

  • Provide convenient customer support by giving your visitors a direct and free option to ask for help.

  • Use live chat to understand the needs of your customers better and increase average order value and sales.

  • Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WordPress store.

What is live chat for WordPress

If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.

Usage

Add a live chat widget to every page of your website, including the checkout page. Your agents have to log in to one of our apps to answer incoming chats. Use our web app, macOS, or Windows apps or use our mobile apps for iOS and Android.

Requirements

The WordPress Live Chat Plugin by LiveChat is free, but you need to be a LiveChat customer. LiveChat comes with a free trial, allowing you to test the service for 14 days.

Test the features available in the Team plan by default, including a ticketing system, unlimited chats, chat triggers, and full widget customization.

Take a look at LiveChat plans and features on our website. Provide on-site support and sell more with the WordPress Live Chat Plugin by LiveChat.

Sign up for our LiveChat

Localization

LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin. You can translate the plugin into any language on translate.wordpress.org.

Notes

You want to open a LiveChat account for a client? Expand your business offer by adding LiveChat in projects you run for your customers.

Check our Partner Program

Live Chat Features

  • Chat on multiple websites – connect all of your websites to a single LiveChat account, and keep the chat widget consistent across all the pages.
  • Facebook Messenger – keep all your communication in one place and reply to new messages right in the live chat application thanks to the Messenger integration.
  • Chat via a direct live chat link – invite customers to chat by sending a link in your emails, social media, or website.
  • Canned responses – improve your efficiency and help customers faster thanks to predefined answers to the most common questions.
  • Chat widget customization – enrich your chat widget with neatly looking eye-catchers, chat buttons, and more. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget.
  • File upload support – send and receive files via the live chat widget to better understand your customers.
  • Support and agent ratings – get a better understanding of visitor satisfaction by allowing them to rate a chat during or after the live chat session.
  • Visitor tracking – our live chat widget keeps track of your customers’ location and shows what page they are on, where they are from, and more.
  • Ticket form – collect the tickets with messages that customers leave when you’re away and answer them when you’re back online.
  • Chat surveys – add surveys to the live chat window and gather customer information and insights at the beginning and end of each chat.
  • Multi-channel communications – provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
  • Chat log and data exporting – browse through comments reflecting customers’ needs and expectations. Store, access, and export messages at any time using our API.
  • Mobile apps – chat on the go. Don’t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
  • Reports and analytics – optimize the communication with your visitors thanks to the built-in live chat and ticket metrics. Access reports through the API and export gathered data to the CSV format.
  • Chat assignment – assign conversations to the available agents automatically. Alternatively, they can go straight to the queue, and it is up to you and your team to decide when to pick them up.
  • Tags and keywords – organize and categorize chats to find common issues and questions.
  • Chat transcripts – browse the conversations reflecting customers’ needs and expectations anytime, with no expiry date.
  • User groups – group teammates by their expertise and assign the most specialized groups to specific pages, e.g., your sales team can handle chats on your pricing page.
  • Chat transfer – transfer chats to other agents when necessary. It’s extra handy when you encounter cases that only a particular member of the team can handle.
  • Sales integration – use our ecommerce integrations to see which sales were assisted by live chat.

That’s not all. Check out more features that will help you close more sales and increase customer satisfaction.

Multilingual live chat plugin

Adjusting the language of your chat window to the language of your website is a critical step of the customization. We translated LiveChat into 45 languages:

  • Arabic / العَرَبِيَّة
  • Armenian / Հայերեն
  • Azeri / Azərbaycan
  • Bulgarian / български
  • Catalan / Català
  • Simplified Chinese / 简体中文
  • Traditional Chinese / 繁體中文
  • Croatian / Hrvatski
  • Czech / Česky
  • Danish / Dansk
  • Dutch / Nederlands
  • English
  • Estonian / Eesti
  • Finnish / Suomi
  • French / Français
  • Georgian / ქართული
  • German / Deutsch
  • Greek / Ελληνικά
  • Hebrew / עברית
  • Hungarian / Magyar
  • Icelandic / Íslenska
  • Indonesian / Bahasa Indonesia
  • Italian / Italiano
  • Japanese / 日本語
  • Kazakh / қазақ
  • Korean / 한국어
  • Latvian / Latviešu
  • Lithuanian / Lietuvių
  • Malaysian / Bahasa Malaysia
  • Norwegian (bokmål) / Norsk (bokmål)
  • Norwegian (nynorsk) / Norsk (nynorsk)
  • Polish / Polski
  • Portuguese / Português
  • Brazilian Portuguese / Português brasileiro
  • Romanian / Română
  • Russian / Русский
  • Serbian / Srpski
  • Slovak / Slovenčina
  • Slovene / Slovenščina
  • Spanish / Español
  • Swedish / Svenska
  • Thai / ไทย
  • Turkish / Türkçe
  • Ukrainian / Українська
  • Vietnamese / Tiếng Việt

Notes

LiveChat is the best WordPress live chat plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.

From bootstrapped startups to global enterprises, LiveChat is suitable for all companies, regardless of their size or industry. Some of our customers include: Huawei, TED, Adobe, Ikea, PayPal, BBB, Pizza Hut, Acer and Virgin.

Testimonials

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option(read more).
Jamie Lowary, a sales lead at PATLive

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more).
Michal Haze, the Head of Customer Experience at Kinguin

Documentation and Support

  • For documentation and tutorials go to our help desk article.
  • If you have any more questions, start a live chat session with our support on the WordPress integration page.
  • For more information about live chat features, FAQs and documentation, check out our website.
  • If interested, you can join our community group here.

Also, if you have any questions about this live chat plugin, feel free to post a thread in our WordPress.org forum.

About us

LiveChat is a provider of cloud-based customer service platform with live support, ticketing system, and web analytics capabilities. The main goal of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 29,000 businesses, including the top names like Ikea and PayPal.

The LiveChat ecosystem

LiveChat’s ecosystem of products includes:
LiveChat – a communication tool that allows you to chat live with your customers.
HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
ChatBot – a bot framework for AI chat bots.
Open Messaging Platform – create and monetize apps or build extensions for your own team.
Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

Press & Brand Assets

If you are interested in writing about LiveChat, take a look at the LiveChat Press Office. Download our logo, screenshots, and other relevant assets.

Skärmdumpar

  • Bring the best live chat for WordPress with you and help your online customers anytime, anywhere.
  • By talking directly with customers, you can collect real-time customer feedback, boost sales, and manage customer relationships with ease.
  • From the LiveChat dashboard you can monitor all traffic and actively initiate a chat whenever you feel your visitor needs help.
  • Customize all of the settings and messaging of your live chat widget to match the style and look of your brand.
  • LiveChat reports help you measure and prove the benefits of live chat for your sales and customer service.

Installation

Automated Installation

  1. Go to your WordPress admin dashboard, then find the “Plugins” menu.
  2. Click on “Add New” and search for “LiveChat”.
  3. Activate the live chat plugin through the Plugins menu in WordPress.
  4. Click the LiveChat menu on the left.
  5. Create a new account or sign-in if you already have a LiveChat account.

Manual Installation

  1. Upload wp-live-chat-software-for-wordpress directory to WordPress plugins directory (/wp-content/plugins/).
  2. Activate the live chat plugin through the Plugins menu in WordPress.
  3. Click the LiveChat menu on the left.
  4. Create a new account or sign-in if you already have a LiveChat account.

For more detailed instructions, go to the live chat plugin page.

Vanliga frågor

Do I need a LiveChat account to use this live chat plugin?

Yes. Create your live chat account here.

Do you offer a free trial?

We do. Try out all features of our live chat plugin for free for 14 days.

Sign up for free here.

Are there any limitations during the trial period?

There are no limitations. Test all of the features available in the Team plan by default.

Is it required to install any additional software to use LiveChat?

No. LiveChat works in a Software as a Service model and doesn’t require any extra service to work.

Do you provide live chat support?

YES! You can live chat with us anytime – we are available 24/7/365!

Can I use this live chat service on any type of website?

Yes, you can add our live chat widget to any website using JavaScript.

How many website visitors can contact me via this live chat plugin in real time?

One agent can handle up to 99 chats at the same time.

What e-commerce platforms does LiveChat integrate with?

Currently, we integrate with BigCommerce, Shopify, Volusion, Big Cartel, Magento 1, Magento 2, 3dcart, Commerce V3, CoreCommerce, CS-Cart, Easy Digital Downloads (EDD), Ecwid, ekmPowershop, Shoplo, Miva, OpenCart, osCommerce, PrestaShop, SITE123, AmeriCommerce, Wix, WooCommerce, X-Cart, Zen Cart, VirtueMart, nopCommerce, Zoey, Jumpseller, NetSuite SuiteCommerce, and Renderforest.

I am logged in. How do I start?

The first thing you need to do is change the live chat status to ”Accept Chats.” That will allow you to start answering incoming chats. Refer to our Agent Handbook for more details.

Do I need to be logged in to be available for chats?

Yes, you need to be online to allow customers to contact you. When you’re unavailable, your live chat window turns into a ticket form. Learn more about tickets in LiveChat.

Is there a limit to the number of chats I can take?

No, you can handle an unlimited number of live chats with any number of customers.

Is it possible to track on-site visitors through this live chat plugin?

YES! With LiveChat – live chat plugin for WordPress, you can see your visitor’s important information, such as their location, the page they are currently viewing.

Is the chat window customizable?

Yes, each part of the chat window can be customized – company logo, live chat theme and more.

Can I proactively reach out to my website visitors and offer help?

It is possible to send proactive chats to your website visitors based on “live chat triggers”, such as the number of visited pages or time spent on the website.

Does your live chat software support other languages?

Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). You can learn more about the supported languages here.

How do I add more live chat agents?

Just head to the “Agents” tab, click on the “Add” button, and start adding new live chat agents.

Is it possible to specify a user role to my live chat operators?

You can use three different categories, each serving a different purpose: the owner, administrator, and agent. Navigate to our website to learn more.

Can I disable the live chat widget on mobile devices?

It is possible to prevent the live chat window from popping up on mobile devices.

What can I customize in the live chat dashboard?

You can customize a range of features, like the live chat surveys, live chat theme, live chat buttons, live chat greetings, live chat canned responses, live chat tags and and some other advanced live chat settings.

How does the live chat app work after hours?

When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

How to personalize my live chat avatar?

To change your live chat avatar, navigate to the ”Agents” section, pick your account, and click ”Edit.” You can also edit the name and title for your avatar.

Does LiveChat support multiple websites?

Yes. Use our live chat to monitor multiple websites using a single account, and customize the look of the live chat widget individually for each website.

Can I have my customers include their contact details when they are asking for support?

Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.

How can I get notified of incoming live chats?

There are sound and visual notifications available to make sure that no chat or message goes unnoticed.

Can I live chat with customers on my mobile?

With our mobile live chat apps for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.

How to view chat transcripts?

They are all stored in the Archives section inside the LiveChat dashboard.

Is there an option to delete some of the live chat transcripts from Archives?

You have to contact our support team. They will be more than happy to help you with that.

Can I add live chat to Facebook?

You can add a live chat option to your Facebook page that will open a whole new channel for your customers. Read more about the LiveChat integration with Facebook.

Can live chat agents help one another when chatting with customers?

Yes, they can transfer chats to other live chat agents. Additionally, each ongoing chat can be supervised in real-time for coaching purposes. Read more on the transfers and supervision features here.

Can I deactivate my live chat widget momentarily without having to remove the plugin?

There are two ways to do that. Set your live chat status to “Don’t accept chats” (remember to disable the ticket form), or disable the chat widget on selected pages using the URL rules.

I can’t seem to remember a password to my live chat account.

Don’t worry – you can easily set up a new password using this link.

What are the other integrations offered by LiveChat?

LiveChat conveniently integrates with a broad range of apps and services to ensure everything is at your fingertips. They are categorized in a various types: live chat – analytics integrations, live chat – chatbots integrations, live chat – CMS integrations, live chat – contact management integrations, live chat – CRM integrations, live chat – desktop sharing integrations, live chat – e-commerce integrations, live chat – email marketing integrations, live chat – file sharing integrations, live chat – help desk integrations, live chat – invoicing integrations, live chat – social media integrations.

Do you offer any tips on how to live chat… I could check?

Sure – head over to our website for best practices and tips on how to your company can benefit from live chat support.

Do you have any reviews from your customers I could check?

Here are some live chat reviews our customers sent us.

I love LiveChat. How can I promote it?

Feel free to leave us a review. Your feedback is crucial because it helps others discover our live chat software.

How do I learn more about LiveChat and your live chat plugin?

Navigate to our website and start a live chat with us!

Recensioner

29 juni, 2020
There's a learning curve and lots of support (by LiveChat of course!) for LiveChat. Very thorough chat solution and plugin works well, just plugin and login then you can use via the web, windows, Mac, iOS and Android apps. Rolls Rice products.
10 juni, 2020
been using the app for 3 years I have no issues. I actually love it!
4 juni, 2020
Not only does LiveChat allow me to connect with my future students... It also provides me excellent analytics.
22 maj, 2020
Apart from the chat functionality itself (which has facilitated a few sales), the background visitor information is very useful.
27 april, 2020
The plugin works fine. What's infuriating is the desperate banner asking for a review. After clicking on "No Thanks," the banner remains on screen, interrupting my work. Can't remove the banner. How desperate do you have to be to hold a gun to users' heads asking for a review? Well here's a review.
Läs alla 66 betyg

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Ändringslogg

4.3.2

  • bug fixes

4.3.1

  • bug fixes

4.3.0

  • bug fixes
  • disconnect option added

4.2.3

  • plugin activation hook fix

4.2.2

  • docs update

4.2.1

  • docs update

4.2.0

  • LiveChat rebranding updates
  • refreshed ’Resources’ section
  • ’Go to LiveChat’ link in sidebar menu
  • improvements of signup/signin flow

4.1.5

  • UI improvements

4.1.4

  • update of dependencies

4.1.3

  • bug fixes

4.1.2

  • CSS improvements

4.1.1

  • bug fixes

4.1.0

  • ’Resources’ section added
  • bug fixes

4.0.0

  • revised in-admin signup/login page view
  • introducing a new way of creating accounts in LiveChat
  • added the possibility of creating or logging into a LiveChat account to all users in WordPress