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Customer Service Software & Support Ticket System

Av eMarket Design

Beskrivning

LIVE DEMO SITE
WP Ticket Starter Demo Site
Powerful | Easy to use | Beautiful

Every business needs a Customer Service Software & Support Ticket System to attract and retain customers.

WP Ticket is a powerful yet easy to use help desk software to build and maintain better customer relationships.

Introduction Video to get you started

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Enterprise grade Customer Service Software & Support Ticket System Features

PLUGIN LINKS
* WP Ticket Starter Demo Site
* WP Ticket Starter Documentation
* WP Ticket Professional Demo Site
* WP Ticket Professional Documentation
* WP Ticket Professional Changes
* WP Ticket Enterprise Demo Site
* WP Ticket Enterprise Documentation
* WP Ticket Enterprise Changes

This plugin’s code was generated by WP App Studio Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using WP App Studio plugin and sell its designs by becoming a SellDev author

Skärmdumpar

  • Responsive Ticket Entry form; easily created using setup assistant during plugin activation
  • Responsive Ticket Search for all users; easily created using setup assistant during plugin activation
  • Responsive ticket pages and Recent Tickets sidebar widget on the frontend. Ticket archives are disabled for privacy.
  • Ticket Edit screen in admin area
  • Ticket List in admin area with contextual coloring for taxonomies to easily locate tickets
  • WP Ticket Pro dashboard with statistics and charts in admin area; Advanced filtering, responsive frontend/backend and more
  • Admin Settings page for WP Ticket Form customization.
  • Fully customizable optional email notification screen for customers and admin users
  • WP Ticket Enterprise Edition is the most advanced and fully featured plugin ever built for WordPress - for enterprise level support
  • Administrative tools in the plugin settings are available
  • Knowledge Center Enterprise Edition offers the most advanced and complete knowledgebase plugin
  • Displays a ticket list in table format in the frontend
  • Most comprehensive WooCommerce Integration to this date
  • Custom fields support
  • Most comprehensive Easy Digital Downloads Integration to this date
  • Agents have their own page, can see their own tickets when logged in, get notified when a ticket is assigned to them
  • Customization directly from plugin settings without modifying theme template files. Require login/registration to access search and submit forms
  • eMD CSV Import Export Extension for bulk import/export from/to CSV files

Installation

The simplest way to install is to click on ’Plugins’ then ’Add’ and type ’WP Ticket’ in the search field.

Manual Installation Type 1

  • Login to your website and go to the Plugins section of your admin panel.
  • Click the Add New button.
  • Under Install Plugins, click the Upload link.
  • Select the plugin zip file from your computer then click the Install Now button.
  • You should see a message stating that the plugin was installed successfully.
  • Click the Activate Plugin link.

Manual Installation Type 2

  • You should have access to the server where WordPress is installed. If you don’t, see your system administrator.
  • Copy the plugin zip file up to your server and unzip it somewhere on the file system.
  • Copy the ”wp-ticket-com” folder into the /wp-content/plugins directory of your WordPress installation.
  • Login to your website and go to the Plugins section of your admin panel.
  • Look for ”WP Ticket” and click Activate.

Recensioner

This plugin crashed my site

6 maj 2020
I was about to handover the site to the client, when i just installed this plugin .The woocommerce search misbehaved and just wouldn't search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that's what i did .I uninstalled this plugin and the site came back....Not recommended till they fix this bug. Plugin conflict was causing the issue with the woocommerce Search not working.NOT RECOMMENDED!
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Ändringslogg

= 5.10.9=
* FIXED html escaping on notices
= 5.10.8=
* FIXED escaping
= 5.10.4=
* FIXED escaping
= 5.10.3=
* TWEAK update libraries
* FIXED sanitization and escaping
= 5.10.0=
* TWEAK tested with WP 5.8
* FIXED sanitization in form layouts
= 5.9.8=
* TWEAK tested with WP 5.6
* FIXED sanitization
= 5.9.3=
* FIXED Required field validation is not working.
= 5.9.2=
* FIXED multi-select form component missing scroll bars when the content overflows its fixed height.

5.9.1

  • NEW Added version numbers to js and css files for caching purposes
  • TWEAK updates to translation strings and libraries
  • TWEAK tested with WP 5.5.1

5.9.0

  • TWEAK Emd Form Builder support for WordPress stock themes
  • FIXED Emd Form Builder support for WP Ticket WooCommerce Extension

5.8.0

  • NEW Added previous and next buttons for the edit screens of tickets and agents
  • TWEAK updates and improvements to libraries

5.7.0

  • NEW Added support for Emd Custom Field Builder when upgraded to premium editions
  • TWEAK updates and improvements to form library
  • TWEAK Emd templates

5.6.0

  • TWEAK Cleaned up unnecessary code and optimized the library file content.
  • FIXED XSS related issues.
  • NEW Added Emd form builder support.
  • FIXED Session cleanup workflow by creating a custom table to process records.

5.5.1

  • TWEAK Misc updates for better compatibility and stability

5.5.0

  • NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.
  • TWEAK Emd templating system to match modern web standards

5.4.4

  • TWEAK Misc updates for better compatibility and stability

5.4.3

  • TWEAK library updates for better stability and compatibility

5.4.2

  • NEW Added autofilled first name, last name and email fields for logged in user\’s ticket submit form even if these fields are not displayed on the form
  • TWEAK Moved web fonts to local storage – you can still get them from CDN using your functions.php if you need to.

5.4.0

  • NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos
  • FIXED Search results table when ticket priority is empty
  • TWEAK library updates

5.3.2

  • TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder
  • FIXED The audio issue in the introduction video

5.3.1

  • FIXED Layout of ticket page when priority is not shown.

5.3.0

  • NEW Getting started section
  • TWEAK Improved Ticket List and Ticket Results table css
  • TWEAK Extended the session clean up time to 12 hours

5.2.0

  • NEW Added custom JavaScript option in plugin settings under Tools tab
  • NEW Added container type field in the plugin settings
  • FIXED PHP 7 compatibility
  • TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page

5.1.0

  • FIXED WP Sessions security vulnerability
  • NEW Added support for EMD MailChimp extension
  • NEW Added support for EMD Active Directory/LDAP Extension

5.0.1

  • FIXED Single taxonomies not getting displayed properly

5.0.0

  • NEW Added ability to set page templates for all plugin\’s ticket, taxonomy and archive pages.
  • NEW EMD Widget area to include sidebar widgets in plugin pages
  • NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend
  • NEW Ability to set page templates all plugin\’s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width
  • NEW Ability to add custom CSS in plugin\’s ticket, taxonomy and archive pages ONLY.
  • NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.
  • NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.
  • NEW Added ability to permanently delete plugin related data from plugin settings
  • NEW Added ability to recreate installation pages from plugin settings
  • Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms

4.8.0

  • NEW Added Agent and Manager user roles
  • NEW Added Ticket Assigned (Agents) and User fully customizable email notifications
  • NEW Added Agent single views with ticket assigned displayed
  • NEW Added ability to change taxonomy, ticket, agent slugs for better customization
  • NEW Added ability to enable/disable CSRF support for forms
  • NEW Added ability to display ”selected” custom fields on the frontend only
  • FIX Form settings issue that some fields are not getting displayed
  • TWEAK optimized code for better performance in shared hosting

4.2.0

  • Fixed WooCommerce product archives not getting displayed to visitors issue

4.1.0

  • NEW Added configuration for Easy Digital Downloads WP Ticket extension
  • Fixed widgets to show unordered lists of tickets
  • Changed single tickets grid to better support small devices
  • Made search results table responsive
  • Fixed misc minor issues

4.0.0

  • NEW Added Ticket List in table format supporting page navigation
  • NEW Added configuration for WooCommerce WP Ticket extension
  • NEW Added ability to add custom fields for tickets
  • Misc. bug fixes

3.2.3

  • Compatibility with WordPress 4.5 and misc. bug fixes
  • Fixed posts not getting displayed when the plugin is activated

3.2.2

  • Added resetting of form fields after submit

3.2.1

  • Added ability to create new public tickets or convert private tickets to public

3.2.0

  • NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users
  • NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets
  • Fixed minor bugs and upgraded the libraries

3.1.0

  • NEW Added Submit Ticket page for registered WordPress users – all built-in WordPress user roles are supported
  • NEW Added Search Ticket page for registered WordPress users – all built-in WordPress user roles are supported

3.0.1

  • Fix minor issues related to updating from previous version

3.0.0

  • NEW Customizable Email notification to admin users for new tickets,
  • Added required field to settings page for form customization
  • Fixed admin settings page translation issue in which translated strings were messing up the screen structure
  • NEW Ticket page with responsive layout and all links are turned off for privacy
  • NEW Disabled ticket archives so that users can not see all tickets
  • NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend

2.0.1

  • Fixed the issue related to some taxonomies not displaying in the admin backend

2.0.0

  • Added settings page for form customization such enable/disable fields, captcha and change field sizes
  • Removed unnecessary fields from the ticket list page
  • Made some fields optional so that they can be disabled
  • Fixed some minor bugs to improve stability

1.4.0

  • Fixed unique check for tickets
  • Moved all js and css from cdn to local
  • Visitor ticket submit status changed to published
  • Fixed misc bugs

1.3.0

  • Fixed untranslatable search form results view header columns
  • Fixed file uploads issue with file names including spaces
  • Fixed various compatibility issues related to other plugins

1.2.0

  • Added the required configuration for WPAS canned responses extension
  • Fixed Misc bugs.
  • TinyMCE visual editor fix for p tags

1.1.0

  • Added ability to use WPAS Incoming Email extension to create tickets through user emails
  • Fixed Misc. bugs

1.0.0

  • Första utgåvan

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