AI Powered Knowledge Base Documentation, Articles and FAQ with AI Chat, AI Search, and Import/Export

Beskrivning

Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It has built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base.

Designad med ett modernt och professionellt utseende som standard erbjuder tillägget omfattande anpassningsalternativ för att helt matcha din varumärkesidentitet.

GRATIS AI-FUNKTIONER

• AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including:

  • Tags Analysis – Optimize article tags and categories for better organization and SEO
  • Readability Score – Evaluate content clarity and structure with AI assistance
    Learn more.

• AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.

• AI Search: When users search, results show relevant KB articles plus an ’Ask AI’ button to dive deeper with the same query.

• AI Training Data: Easily choose which KB articles to include in AI training, so responses stay accurate and on-brand.

GRATIS KB-FUNKTIONER

• Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks.

• Färdiga layouter: Välj bland många vackra designer och layouter för att göra din kunskapsbas både imponerande och funktionell. Med många olika kombinationer tillgängliga hittar du det perfekta utseendet för din webbplats.

• Innehållsförteckning (TOC): Förbättra navigeringen med en anpassningsbar innehållsförteckning på artikelsidor för en bättre användarupplevelse.

• Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format.

• Artikelvisningarräknare: Spåra visningar med den inbyggda räknaren och analysera ditt mest och minst populära innehåll för att optimera din kunskapsbas.

• Mest populära och senaste artiklar: Visa listor över artiklar sorterade efter popularitet och senaste publicering för att vägleda läsare till trendande och nytt innehåll.

• FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement.

• Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar.

• Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image.

• Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more.

PRO KB-FUNKTIONER

• AI-funktioner: Content Gap Analysis. Expand training to include notes, posts, pages, and custom post types. Add email notifications for AI insights.

• Avancerad sök: Markera sökord på artikelsidor, filtrera sökningen efter kategori, justera sökfältets stil, och lägg till hjälptext eller länkar under sökfältet. Använd avancerad sökanalys för att upptäcka populära sökfrågor och identifiera sökningar som inte ger något resultat.

• Granulärt innehållsskydd: Kontrollera åtkomsten till dokumentationen baserat på användargrupper, WordPress-roller eller anpassade behörigheter. Hantera smidigt offentligt och privat innehåll i kunskapsbasen.

• Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments).

• Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup.

• NEW: AI Smart Search: Display intelligent search results with optional multi-panel sections:

  • AI-svar – Få omedelbara AI-genererade svar direkt från innehållet i din kunskapsbas
  • Relaterade artiklar – Bläddra igenom relevanta KB-artiklar med utdrag och direkta länkar
  • Steg-för-steg-instruktioner – AI-genererade instruktioner för uppgiftsinriktade frågor
  • Relaterade nyckelord – Upptäck relaterade ämnen och nyckelord att utforska
  • Du kan också ställa frågor – Få förslag på relaterade frågor
  • Glossary Terms – View terminology and definitions relevant to the search
  • Hjälpsamma tips – Få AI-genererade tips och bästa praxis
  • Kontakta oss – Snabb tillgång till support när användarna inte hittar vad de behöver
  • Fully customizable layout with column options and section arrangement

• User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms.

• Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources.

Se officiell webbplats för mer information om Pro-funktioner.

🚀 AI Chat – Turn Your Knowledge Base into a 24/7 Support Pro

Förvandla din kunskapsbas till en intelligent chatbot som ger omedelbara, korrekta svar på användarfrågor.

AI-chatt kan svara på frågor genom att dra nytta av innehåll från din kunskapsbas, vanliga frågor, intern dokumentation, anteckningar, sidor, eller någon annan informationskälla du väljer, i princip som en chattbot på din webbplats.

73% fewer repeat tickets (our own numbers) – After enabling AI Chat, we saw a 73% drop in repetitive questions. Response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.

Varför kunder älskar den

• Answers in Seconds, Day or Night – The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.
• Set-Up in a Coffee Break – A guided wizard takes you from install to ”live” in under 30 minutes. No coding, no external APIs, no fuss.
• Synlig ROI, snabb – De flesta team minskar upprepade frågor inom den första veckan, frigör personal för intäktsgenererande arbete istället för svar som kopieras och klistras in.

AI-driven sökintegration

Not only does Echo Knowledge Base offer an interactive chatbot, it also supercharges your site’s search. When users perform a search, they’ll see the usual article results alongside an option to “Ask AI” the same question. This means visitors can get immediate, concise answers from your content – without ever leaving the search page. It’s like giving your search bar the power of a support agent, helping users find what they need faster than ever.

Resultat: färre upprepade supportärenden och obesvarade frågor, nöjdare användare och ett supportteam som kan fokusera på högvärdesarbete som driver ditt företag framåt.

Bring the latest OpenAI models (GPT-5, GPT 4.1) and Google Gemini models to WordPress. Gemini models can speed up AI Chat and AI Search by up to 50%.

For detailed setup instructions, visit our AI Integration Guide.

⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE

Watch a quick introduction to Echo Knowledge Base and see it in action:
https://www.youtube.com/watch?v=sLwj8FpfBWc

⭐ PROFESSIONAL LAYOUTS INCLUDED

Echo Knowledge Base comes with multiple layout options to suit your style:

• Basic Layout – Clean and simple design
• Tabs Layout – Organiserat innehåll i ett flikbaserat gränssnitt
• Drill Down Layout – Intuitiv navigering genom kategorier
• Classic Layout – Traditionell dokumentationsstil
• Kategorifokuserad layout – Lyft fram dina huvudkategorier

See our comprehensive documentation here

⭐ YTTERLIGARE FUNKTIONER

• AI Smart Search (PRO): Introducing AI Smart Search a first-of-its-kind, multi-panel search experience. We pioneered a results layout that runs multiple AI prompts in parallel to surface not just an answer or article list, but complementary sections like Tips, Glossary, Related Questions, and more so users get clarity faster.
• Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor.
• Flexibel sortering: Sortera artiklar och kategorier alfabetiskt, efter datum eller manuellt med drag-och-släpp.
• SEO-optimering: Utformad enligt SEO-bästa praxis för att hjälpa din dokumentation att rankas högt i sökmotorerna.
• Användningsstatistik: Övervaka kunskapsbasens trafik och sökfrågor för att förstå vad användarna behöver.
• Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages.
• Responsiv design: Mobilvänlig och fungerar med vilket WordPress-tema som helst, så din dokumentation ser fantastisk ut på alla enheter.
• Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page).
• Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites.
• Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure.
• Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets.
• Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles.

⭐ SEO & ACCESSIBILITY OPTIMIZED

Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device.

⭐ EASY TO STYLE WITH PRE-MADE DESIGNS

Inget kodande behövs – gör det din kunskapsbas med bara några klick:

• 26 färdiga designer: Välj bland ett antal professionella färgscheman och stilar.
• One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look.
• Oändlig anpassning: Ytterligare justering av färger, typsnitt och stilar för att matcha ditt varumärke.

⭐ BUILDER COMPATIBILITY

Echo Knowledge Base works great with popular page builders:

• Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration.
• Andra byggverktyg: Helt kompatibla med Beaver Builder, Divi, Visual Composer och fler.

✅ WHY CHOOSE ECHO KNOWLEDGE BASE?

• Användarvänlig: Utformad för enkel användning – ingen kodning krävs och en lätt inlärningskurva.
• Professionell design: 26 vackra, färdiga att använda layouter ger din dokumentation ett polerat utseende direkt.
• Mycket anpassningsbar: Omfattande konfigurationsalternativ för att anpassa kunskapsbasen efter dina behov.
• Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions.
• Regelbundna uppdateringar: Kontinuerligt uppdaterade med nya funktioner (vår färdplan är full av kommande förbättringar!).
• Globalt redo: Översätt din dokumentation och betjäna användare på vilket språk som helst med fullt flerspråkigt stöd.

About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.

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💡 GO FURTHER WITH ADD-ONS

PRO Bundle
– Se vår PRO Bundle.

Content Protection with Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

AI-funktioner
AI-funktioner enhances your WordPress site with AI Smart Search, AI training from posts, pages, custom post types, and private notes, plus smart daily email notifications summarizing AI Chat and Search activity. Learn More.

Unlimited Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.

Article Rating and Feedback
Enable users to provide valuable feedback on your articles. Collect analytics on the most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your documentation, sidebars and pages. Learn More.

Custom Links for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

• (PRO) Grid Layout here
• (PRO) Sidebar Layout here
• (PRO) Länkar här

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⭐ BLOCKS ⭐

KNOWLEDGE BASE SEARCH
The Knowledge Base Search block allows users to search for articles within your documentation. Customize the search bar’s appearance and functionality.

KNOWLEDGE BASE AI ADVANCED SEARCH (PRO)
The AI Smart Search block provides a GPT-like search experience with intelligent AI-generated answers, step-by-step instructions, related keywords, and more. Display it anywhere using the block or shortcode.

KNOWLEDGE BASE BASIC LAYOUT
The Basic Layout offers a user-friendly grid format for viewing categories, subcategories, and articles. Expand and collapse article lists for easy navigation.

KNOWLEDGE BASE TABS LAYOUT
The Tabs Layout clearly organizes top categories for subject-specific browsing. Within each tab, you can find related articles and subcategories.

KNOWLEDGE BASE DRILL DOWN LAYOUT
The Drill Down Layout helps you navigate extensive documentation with ease. Click on top categories to progressively reveal articles and subcategories.

KNOWLEDGE BASE CATEGORY FOCUSED LAYOUT
The Category Focused Layout resembles the Basic Layout but also displays the number of articles beside each category name.

KNOWLEDGE BASE CLASSIC LAYOUT
The Classic Layout offers a simple, compact view of top-level categories. Click to expand each category and view its associated articles and subcategories.

KNOWLEDGE BASE FAQS
The FAQs block allows you to add frequently asked questions to your documentation. Use the shortcode to display FAQs on any page.

KNOWLEDGE BASE FEATURED ARTICLES
The Featured Articles block displays popular articles on the Knowledge Base Main Page. Customize the number of articles and their appearance within your documentation.

KNOWLEDGE BASE SIDEBAR LAYOUT (PRO)
The Sidebar Layout features a navigation sidebar alongside articles on both the Knowledge Base (KB) Main Page and KB Article Pages.

KNOWLEDGE BASE GRID LAYOUT (PRO)
The Grid Layout presents top categories along with the count of articles in each. Clicking on a category navigates the user to either an article page or a category archive page.

KNOWLEDGE BASE RESOURCE LINKS (PRO)
The Resource Links block allows you to add links to external resources – such as PDFs, videos, and websites – within your documentation.

KNOWLEDGE BASE ADVANCED SEARCH (PRO)
Enhance the user search experience while tracking analytics, including insights into popular queries and searches that yield no results.

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⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐

✅ The Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

✅ Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Krediter

This plugin makes use of the following resources:
* HTML To Markdown for PHP licensed under the MIT License